Hp photosmart 7520 ink cartridge problem12/29/2023 If the product does not turn on by itself, press the Power button to turn it on.Reconnect the power cord to the rear of the product.Plug the power cord back into the wall outlet.Unplug the power cord from the wall outlet.With the product turned on, disconnect the power cord from the rear of the product.Press the Power button to turn on the product.I see that you have performed all the required steps, however, I request you to reset the printer once and update the firmware and check if it helps. It is a genuine pleasure to share this platform with you. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. I reviewed your post and I understand that you are getting an error saying missing or damaged cartridge.Īwesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.I greatly resent the time I have wasted over the last two years with this problem. Meanwhile the machine is totally useless as there is no workaround to allow me to carry on (say with black only printing. It could be any of them - this seems to be a problem across the machine, not specific to a single cartridge bay, which would suggest a local problem. On and Off the photo black comes up with the same message, and then it is okay again. As I write this magenta is not recognised, I have cleaned contacts, unpligged the cable, removed the print head cradle, and tried several genuine cartridges. I doubt that I will ever buy a HP again after this.įor what it is worth I usually get the printer to work again, but can never figure out what did the trick. It also has a better design allowing straight through paper runs, which makes a big difference when she prints images on thick paper/card, while the HP invariably scuffs the leading edge. Meanwhile my daughter's printer (which I won't name in deference to this being a HP forum) operates smoothly without any problems of this type. There is clearly a MAJOR problem with this model and the manner in which it is constructed. It makes no difference whether I use cripplingly expensive HP cartridges, HP refills or third party cartridges. If I breath near the cartridges they are prone to showing up as 'missing or damaged'. I have wasted hours when I should be productive, removing and refitting cartridges, cleaning contacts, wiggling cartridges and surfing the 'net looking for a solution. I bought the PhotoSmart 7520 in March 2013 and it has been a constant nightmare. My siimple HP3420 was a model of reliability. I never get an error for missing black or photo cartridges. I tried the other two old yellow cartridges, and no luck.ĭuring removal and installation of the cartridges, sometimes I also get the cyan and magenta showing up as not being recognized along with the yellow, but after taken them and putting them back in the warning for the cyan and magenta go away, but the yellow will not go away, regardless of what I do. I installed it upon arrival, and the printhead error went away, but I still got the same missing cartridge error, and the only one that it will not recognize no matter what I do is the yellow cartridge. I followed the trouble shooting instructions with no luck, so I threw in the towel and I purchased a brand new HP printhead, part number CN642A, as suggested by the HP troubleshooting/support website. I purchased a new set of HP 564 XL cartridges (black), and it never recognizes the yellow ink cartridge, and for some odd reason, it began to tell me that the printhead was either missing, not detected or incorrectly installed. I've been having a similar ongoing issue with my printer.
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